What do the terms SOP (Standard Operating Procedure) and SOP (Standard Operating Procedure) mean? What is their role in the company? And why are they a major tool for quality?
Your company’s activity can be divided into different tasks to be accomplished. Some of them are even regulated or must meet standards, such as ISO 9001, which defines good practices for organization and management.
The document recording these work directives constitutes a standard operating procedure (SOP).
SOPs are developed with the participation of all levels of the operational chain so that no goal or detail is overlooked.
each procedure (type of material, product, implementation, …),
each actor (chambermaid, housekeeper, steward, linen maid, …),
the necessary skills or training,
compliance with the rules or standards in force,
the controls to be foreseen.
The SOP describes the procedure and how to carry it out in detail, in writing, without jargon, so that it can be understood and used by everyone.
Standard operating procedures are major assets for your company, the keystone of your quality strategy.
The set of standard operating procedures constitutes a basis of choice and a dynamic process within a company. It is used to evaluate processes, analyze and correct quality problems and prevent their recurrence.
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